Costa Del Mar Fathom Matte Black/Costa 400 Gray CR-39 Sunglasses Review

Average Reviews:

(More customer reviews)After about 2-year of normal use, the part of the sunglasses frame that touches the nose started to delaminate (in the form of small "bubbles" underneath the surface), and the glossy finish started to chip off.I asked a Costa Del Mar salesman about this problem at the Fred Hall fishing show at San Diego. He told me that the plastics Costa Del Mar used their older models was sensitive to sunscreen, and they have fixed the problem by switching to different material. He suggested me to return the sunglasses to Costa Del Mar for warrant repair. However, when I did what he suggested, the repair facility manager Samantha refused to honor their warranty and insisted that the delamination was normal and not covered by their lifetime warranty. I found this explanation appalling. If they think this is normal, they should inform consumers that "our sunglasses will delaminate under normal use in a bout 2 years and it is not covered by warranty". She also claim that the fault is not on their defective material, but instead she said my skin is the problem that caused the problem. I have multiple pairs of brand name sunglasses for years, such as Maui Jim and Smith, yet I have NEVER had any delamination problem with them. Last time I checked, I still have the same skin when I wear these sunglasses. Instead of finding lame excuses for their defective product,Costa Del Mar should admit the use of defective material, honor their promise to consumers and fix the sunglasses for me. As of today, they still use some lame excuse to refuse fixing the sunglasses.

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Product Description:
Fathom Polarized Sunglassesby Costa Del Mar®Matte Black Frame Costa 400 Gray CR39 Lens